Reminder to BSP-Supervised Financial Institutions (BSFIs) to Refrain from Discriminatory Practices Toward Persons with Disability

Reference No. SPRD-202107-0046

BANGKO SENTRAL NG PILIPINAS
MEMORANDUM NO. M-2021-040
OFFICE OF THE DEPUTY GOVERNOR FINANCIAL SUPERVISION SECTOR
To All BSP-Supervised Financial Institutions (BSFIs)

Subject Reminder to BSFIs to Refrain from Discriminatory Practices Toward Persons with Disability (PWD)

Pursuant to the Magna Carta for Disabled Persons or Republic Act No. 7277, as amended by Republic Act No. 10754, Batas Pambansa No. 344, Executive Order No. 4177 as well as BSP regulations on fair treatment and effective recourse under Section 1002 of the Manual of Regulations of Banks (MORB) and Sections 1002-0, 702-N and 702-S of the Manual of Regulations of Non-Bank Financial Institutions (MORNBFI), as amended by Circular No. 1048 dated 06 September 2019, and customer acceptance and identification policy under Section 921/921-Q of the MORB/MORNBFI, all BSFls should take into account the needs of PWDs, such as but not limited to, those with learning difficulties, people who are deaf or hard of hearing, and the visually impaired. This is to ensure that their rights as PWDs to participate fully in the social life and enjoyment of opportunities available to other citizens are upheld at all times.

All BSFls are sternly reminded to adhere to laws and regulations against discriminatory practices toward PWDs, including but not limited to, the following:

  • non-acceptance of government-issued PWD identification cards for the opening of accounts and other financial transactions;
  • turning away visually impaired persons from opening bank accounts; and
  • requiring the visually impaired customers to open only joint (“and/or”) accounts.
  •  [...] 

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    LETTERS WE LOVE TO GET

    NCDA ACTION CENTER

    Responsive To Your Needs

    We are inspired to do better for the sector of persons

    with disabilities when we are able to respond to their call. [...] 

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    This year’s world theme is

    “Inclusion in the Workplace: Challenges and Opportunities in a Post-Pandemic World”. [...] 

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    Advisory

    MEMORANDUM
    NO. _______
    SERIES OF 2021

    ADVISORY

    NCDA will be closed from March 13 – 22, 2021 due to sanitation and disinfection of the NCDA building and premises in the light of the upsurge COVID 19 cases. Our staff are all on Work from Home status and may be contacted through their usual mobile devices.

    We can also be reached at email:

    ncda.action.center@gmail.com

    and

    ncda.director.rojas@gmail.com

    Our office shall resume physical operations on March 23, 2021.

    (SGD)
    EMERITO L. ROJAS
    EXECUTIVE DIRECTOR Continue Reading

    Letters We Love To Get

    NCDA ACTION CENTER
    Responsive To Your Needs
    We are inspired to do better for the sector of persons
    with disabilities when we are able to respond to their call.
    WE LOVE TO HEAR MORE FROM YOU!
    Send your suggestions, queries, and complaints to
    ncda.action.center@gmail.com
    Rest assured our reliable staff will respond aptly with enthusiasm.
    LETTERS WE LOVE TO GET

    From: Mr. Mon C.

    Dated February 24, 2021

    Good Afternoon Hon. Exec. Director!

    Allow me please to extend my sincere thanks for your kind and favorable endorsement of my factual complaint against QCGHMC, its officers, billing personnel and doctor specialist based on what I have actually experienced during my hospital confinement in said institution.
    Hoping that something positive will come out of my complaint so hospital systems and operations may be adjusted accordingly. Also, they still owe me about Php6,000++ for the remaining PWD Discount due to my person. Thank you.
    Respectfully yours,
    Mon C.

    From: Mr. Rodrigo C. J.

    Dated February 25, 2021

    Dear Sir/Ma’am:
    My PWD sister, Rowena and I would like to extend our sincerest gratitude to your good office for the referral letter. We appreciate your good office’s effort and hard work in ensuring that the rights of Persons with Disabilities are safeguarded by our existing laws.
    Thank you once again.
    Very truly yours,
    (sgn)
    Rodrigo Cruz J.
    +63947XXXXX

    From: Ms. Myra D.

    Dated March 3, 2021

    I would like to extend my sincere thanks to your office for your attention to my inquiry.
    Please know that my application for the PWD-ID has been approved on the basis of your clarification and the same has opened the minds of the local health office on the provisions of the covering law thereto.
    Kudos to your office!
    Best regards,
    Myra G. D.

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